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Assistant Director for Student Retention, Success, and Inclusion – Office of the Provost


Assistant Director for Student Retention, Success, and Inclusion

Office or College

Office of the Provost



Position Summary

The Assistant Director for Student Retention, Success, and Inclusion reports directly to the Director of the Center for Student Academic Support and is responsible for coordinating and supervising various retention initiatives, including academic counseling, academic support, disability services, and other programs for diverse students. The Assistant Director assists with the recruitment, training and supervision of staff, graduate assistants, work study students, tutors, and others assigned to assist students. The Assistant Director is particularly responsible for developing and providing programming for efforts related to retention, academic support, disability inclusion, and universal design to campus and community constituents.

Characteristic Duties

The Assistant Director is required to perform a variety of responsibilities and serve the TU and academic communities through the most supportive and encouraging team-oriented efforts that both motivate and build confidence through collaborative relationships across a wide range of academic support areas that will assist in achieving the University’s strategic plan and goals for retention. The Assistant Director must engage all others with a positive and nurturing attitude and utilize keen professional judgment daily to accomplish the following:

Academic Counseling and Support

  • Provides academic counseling and academic support services to at-risk students and special populations, including monitoring of students enrolled in special retention programs and engaging in regular follow-up with students about their progress
  • Partners with students as they develop independence, ability to self-advocate for needs and proper support, and gain skills necessary for academic success using compassion and sensitivity to diverse needs
  • Assists students in crisis with appropriate referrals and de-escalation strategies for situations that are sensitive and confidential
  • Supervises academic counseling and support services for students, collaborating with the academic Colleges, Financial Aid, International Student Services, Athletic Student Services, and other departments to offer seamless assistance and guidance
  • Promotes the highest level of responsibility and accountability through fundamental fairness and equitable treatment in all services

Early Alert

  • Serves as a Campus Administrator for the early alert system, contacting and helping at-risk students, making appropriate referrals, ensuring proper resolution and ongoing follow-up (either directly or indirectly), and maintaining accurate and timely records
  • Provides training and assistance to faculty and staff regarding use and follow-up with the early alert system

Americans with Disabilities Act

  • Provides ongoing and individualized support to students with disabilities, including coordinating requests through interactive process with students, implementation of approved accommodations, and coordination of university record keeping
  • Provides administration of disability accommodations and supervises the Testing Center, exam proctoring and delivery to maintain the highest level of academic integrity (which includes some weekend and evening hours)
  • Serves as a member and prepares files for the Eligibility Committee that evaluates requests for disability accommodations as needed


  • Provides supervision of the Tutoring Center and tutoring processes, including implementation of collaborative programs with academic departments and supplemental instruction services


  • Provides supervision and support for various programs and policies administered by CSAS
  • Assists with recruitment, training and supervision of staff, graduate assistants, work study students, tutors, and others assigned to assist students
  • Coordinates and maintains accurate payroll records for part-time and contract staff and prepares time report spreadsheets for submission to Human Resources


  • Develops and provides ongoing programming and outreach for academic support, retention, and disability inclusion, especially for at-risk populations such as veterans, student athletes, international students, first generation students, commuters, and others
  • Develops and presents programs regarding CSAS issues to faculty, staff, students and parents (which includes some evening and weekend hours)
  • Assists with recruitment of prospective students by offering academic counseling and support from the first contact, as well as provides informational sessions about University services
  • Provides services out in the campus community, such as walking students to referral sources, conducting welfare checks, providing supervision of programs in other areas, and holding office hours in the Colleges to offer support and outreach to faculty and students
  • Researches, implements, and provides training for assistive technology, inclusive learning practices, and universal design initiatives in collaboration with Information Technology and other cooperating partners on campus and in the community
  • Serves as a resource person to students, faculty, staff and parents regarding academic support issues

Assessment, Reporting, and Other Responsibilities

  • Assists with ongoing policy review to ensure compliance with federal, state and local mandates
  • Manages records, data collection, data maintenance and storage of confidential student records in a secure environment, including creation and maintenance of Access and Excel databases, CSAS webpages, CSAS policies and procedures, and preparation of regular reports for the Director, Provost, and other constituents to comply with all reporting guidelines
  • Conducts ongoing evaluation and assessment research for CSAS retention initiatives
  • Assumes other responsibilities as assigned by the Director

Minimum Qualifications

Master’s degree in area related to CSAS programs and 2-4 years of experience in areas related to CSAS programs, including academic counseling and support services; excellence in oral and written communication skills; strong analytical and problem-solving skills; demonstrated ability to maintain accurate, timely and thorough records with high attention to detail; superior interpersonal and leadership skills; collegial and team-oriented work style; demonstrated ability to manage confidential and sensitive situations; ability to manage and diffuse conflict with professionalism; proven ability to set priorities, work independently, and produce timely results in a high traffic environment; proven record of enthusiasm and commitment to growing programs and caring about students; excellent ability to use, manage, and create records according to FERPA requirements with Microsoft Access, Excel, Outlook for collecting, interpreting and reporting student retention data; ability to work effectively with a diverse constituency that includes students, parents, faculty, administrators, staff, graduate assistants, and others

Preferred Qualifications

3-5+ years in higher education, especially in academic support and disability services; experience/licensure in counseling services; demonstrated knowledge of Section 504 and ADA-AA; demonstrated success in developing and supervising educational programs; degree/minor and/or work experience in engineering/natural sciences/health sciences; experience working with diverse populations in a professional environment; knowledge of university Datatel information system and Harvey online learning management system; proven success working with an early alert system; strong experience in assessment; experience supervising and training staff; familiarity with community resources for people with disabilities; experience implementing universal design and inclusive learning practices

Application Information

The University of Tulsa seeks to recruit and retain talented students, faculty and staff from diverse backgrounds. The University of Tulsa is an affirmative action/equal opportunity employer and encourages qualified candidates across all group demographics to apply. The University does not discriminate on the basis of personal status or group characteristic including, but not limited to race, color, religion, national or ethnic origin, age, sex, disability, veteran status, sexual orientation, gender identity or expression, genetic information, ancestry, or marital status.

Please submit a cover letter, résumé, and contact information for three references to: The University of Tulsa, Office of Human Resources, 800 S. Tucker Drive, Tulsa, OK 74104 or email to or fax to (918) 631-3543. The review of applications will commence immediately and will continue until the position is filled.






The University of Tulsa is an Equal Opportunity Employer Disabled/ Veteran.