- To ensure all patients are treated with respect, consideration and dignity.
- To provide appropriate privacy for patients.
- To ensure all patient disclosures and records are treated confidentially and, except when required by law, all patients are given the opportunity to approve or refuse their release.
- To provide patients, to the degree known, complete information concerning their diagnosis, evaluation, treatment and prognosis. When medically inadvisable to give such information to a patient, the information will be provided to a person designated by the patient or to a legally authorized person.
- To give patients the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.
- To provide patients with the knowledge of any fee for service.
- To provide patients a method for expressing their concerns and suggestions.
- To inform patients of their obligation to provide the full and accurate information needed by health center personnel to assure their proper evaluation and care.
- To encourage patients to interact effectively with the health care provider by asking questions concerning the diagnosis and treatment of the condition and expressing appropriate concerns about the recommended treatment.
Responsibility And Authority
The Director is primarily responsible for this policy. The Director shall delegate the responsibility for implementation of the policy to the staff of the health center.
- To be provided with courteous, considerate care, to be treated with respect and given privacy and confidentiality with regard to treatment and medical records.
- To review medical records in the company of a professional. Records remain the property of the Alexander Health Center.
- To be informed of the effectiveness of treatment and to know of possible risks, side effects or alternate methods of treatment.
- To know who is treating you.
- To refuse treatment, to ask for a second opinion, or an alternative course of treatment and to be informed of the medical consequences of your actions.
- To be informed of personal responsibilities involved in seeking medical treatment and maintaining health and well being after treatment.
- To bring any dissatisfaction to the attention of the attending health professional or Health Center Director.
- To present accurate identifying information.
- To present details of illness or complaint in a direct and straightforward manner.
- To cooperate responsibly with all persons involved in the health care process.
- To keep appointments and be on time.
- To cancel appointments only when absolutely necessary and far enough in advance so that other patients might utilize that time.
- To comply with the treatment plan provided by the health professional.
- To ask for clarification whenever information or instructions are not understood.
- To provide both positive and negative feedback to the health professional responsible for care