CaneRepair

IT is responsible for the connectivity of your devices while on campus. If you have issues regarding TU email, Internet, setting up gaming or smart TV/streaming devices, etc, please visit the University IT page for more information, including how to submit tickets.

Facilities management is responsible for the overall condition of your room. If you have issues related to pests, HVAC system, plumbing, electrical, etc. issues, please visit the University’s Facilities Management work order system to submit issues.

We take your comfort very seriously, and if you are experiencing these issues when the weather is over 90 degrees, or below 40 degree, we consider these situations urgent. In these cases, we ask you to call the Facilities Management directly at 918-631-2245 during business hours, or Call Campus Security at 918-631-5555 after hours and on the weekends. They will respond as quickly as possible.

During the winter months, we require students living in Apartments to keep the heat on at all time. You can lower your thermostat to 60 degrees to save money, but windows and doors must be closed.

Water is the single most destructive force in our buildings. Thank you for coming here to report an issue, as we will respond to the issue very quickly. Please report any active leak by calling the Facilities Management at 918-631-2245, or contact Campus Security at 918-631-5555 after hours and on the weekends.

If you have a running/dripping faucet or toilet or backed up drain that is not causing any damage at this time, please submit a work order to the University’s Facilities Management.

Please visit this link for very important water usage information.

Whether it is your room or out in the hallway, many eyes help us keep things fixed and in good condition. If you see something broken or a light out on campus, please submit a work order to the University’s Facilities Management.

Everyone working together will keep TU going strong!

West Park Apartments & Lorton Village Townhouses

The University owns these machines, so please report your laundry issues directly to University’s Facilities Management.

All Other Apartments

Our University Apartment Laundry Equipment is owned and serviced by Appliance Warehouse, a CSC ServiceWorks Company.

To report an issue, please email the following information to campusservices@utulsa.edu:

• Full name
• Apartment number
• Phone number
• Machine needing service
• Problem with machine

Our office will report any issues directly to Appliance Warehouse, service reported after 4 p.m. on any business day may be requested the business day. Appliance Warehouse schedules all service within three business days of receiving the report.

Machine down and need laundry done now?

There is a community laundry room in Brown Village next to the mailboxes with a couple washers and dryers for those apartment residents that have a machine down and need 24/7 access to do their laundry. ID access for apartment residents only.

To report an issue, please email the following information to campusservices@utulsa.edu:

• Full name
• Apartment number
• Phone number
• Machine needing service
• Problem with machine

OR

Report directly to the vendor through the app:

If your bed becomes loose or broken, please submit a work order to the University’s Facilities Management.

You are allowed to bunk your beds but do not attempt to do it by yourself! Get a friend to help. The Facilities Management does not bunk beds. For your safety, you must use proper bunk bed pins and they are available from a staff member.

You can find approved-bed risers at your local retail store. Never attempt to use risers on bunked beds. Always use common sense and safety when adjusting your bed.