IT Strategic Plan 2019-2021 - The University of Tulsa

IT Strategic Plan 2019-2021

Vision Statement

The University of Tulsa’s Information Technology department will be a recognized innovative leader, empowering our users to stimulate the exchange and creation of knowledge via
information technology. We envision a connected campus with a unifying service-oriented culture, fostering limitless access to individualized information, unfettered by reliability issues, distance and choice of device.

Mission Statement

The Information Technology department is driven to achieve excellence through the design, development, delivery and application of information technology in support of learning, teaching, research, service, and the facilitation of University business to best support TU’s mission.


OBJECTIVES

  1. Build the Foundation: Deliver a reliable, scalable and sustainable information technology infrastructure capable of supporting the University of Tulsa’s Mission, Vision and Foundations and the delivery of its associated Objectives. (Comprehensively supports the TU Strategic Plan)
    1. Assess and improve the network core, physical and access layers; assess and improve the infrastructure connecting fibers and branches; assess and improve the enterprise systems and solutions architecture.
    2. Determine investment by strategic priorities, not by precedent, familiarity or level of comfort with a particular technology.
    3. Identify, update/create and publish IT policy and procedure.
    4. Manage risk and information security effectively; and provide for disaster recovery solutions.

 

  1. Drive and Support an Innovative Campus Culture: Create a sustainable, responsive, technology-enriched environment for learning. (Supports TU Objectives 1.1, 1.3, 2.5, 2.7, 3.1, 3.2, 3.5, 3.6, 5.3)
    1. Increase comprehensive utilization and digital-first delivery of University systems and solutions with a deep focus on user experience.
    2. Continuously improve, populate, maintain, socialize and utilize a ‘one-stop shop’ option for self-service support.
    3. Assist teaching and learning efforts in any capacity needed, including the furtherance of the University of Tulsa’s reach in online course delivery and online program development.
    4. Collaborate with regional industry and peer universities to knowledge-share and encourage cooperative development efforts.

 

  1. Deliver a ‘Connected Campus’: Deliver information and services in an integrated environment that fosters an open, collaborative, and unifying campus culture. (Supports TU Objectives 1.1, 2.2, 2.3, 2.4, 2.5, 3.1, 3.3, 3.5, 3.6)
    1. Remove outdated and artificial barriers to access information—both technical- and policy-based.
    2. Deepen conversations to recommend University solutions for data collection and management including, but not limited to, concepts on data warehousing, research computing, data repositories, reporting and analytics.
    3. Develop a seamless support environment and overall experience with all TU entities, despite physical location limitations.
    4. Increase integration of University systems and solutions to streamline use and facilitate a cradle-to-grave approach to all University constituents.

 

  1. Optimize IT Resources: Manage Information Technology as a strategic resource, valued partner and unparalleled customer-service provider. (Supports TU Objectives 1.2, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 3.1, 3.5, 3.6, 4.1, 5.1, 5.5)
    1. Expand centralized help desk/technical support to the campus community.
    2. Introduce structured professional development opportunities for faculty, staff and users to support the University’s investment in and reliance on best-practice use of systems and solutions.
    3. Work with University of Tulsa colleagues and vendors to achieve measurable savings and efficiencies in technology via collaboration and integration.
    4. Build an inclusive IT environment that celebrates, supports and values diversity in the workplace.
    5. Devise more nimble recruitment strategies and create more opportunities for student workers, recent graduates and TU staff.
    6. Create a highly visible presence – both physical and online – providing quality opportunity for learning about the Information Technology Services department, policy, governance, expectations, training, tips/tricks and service.

Information Technology Services is committed to the values of reliability/stability; professionalism, integrity, and respect; efficiency and effectiveness; innovation; excellence; and collaboration, teamwork, and service.

Information Technology at the University of Tulsa focuses on the YOU in TU.