Multi-Factor authentication

To better protect information at the University of Tulsa, Multi-Factor Authentication will be implemented in the Summer of 2020 for use on certain services, starting with Self-Service and WebAdvisor, and has already been implemented for Colleague users. ALL users (faculty, staff, and students) accessing these services will need to setup an account with the Microsoft Authenticator App.

Microsoft (MS) Authenticator is a mobile device security app used for Multi-Factor/Two-Factor authentication.

How it works

MFA allows you to provide two methods of authentication, typically the methods are:

  1. Something you know (password or PIN)
  2. Something you have (smartcard or authentication device)
  3. Something you are (biometrics such as fingerprint, etc.)

When logging into a service that requires MFA, you will enter your username and password as normal then you need to provide an additional method to authenticate your account using an office phone or cell phone.

Authentication methods/Supported Devices

MS Authenticator provides several contact methods to choose from, IT recommends setting up two contact methods to avoid any delays in the future related to new devices (purchasing new cell phones, changing office phones, etc.) The methods include:

  • Receive notifications on the MS Authenticator app, allowing you to click an “Approve” button and gain access. Available on the Google Play Store or Apple App Store
  • Receive a call or text to your cell phone with a verification code, you enter the code in the web browser
  • Receive an automated voice call to your office phone, you press a button on the phone to gain access

View setup instructions to setup MFA

When will MFA be implemented?

July 6, 2020 – for some services

Who will be required to use MFA?

All users (faculty, staff, and students) who will be accessing information through Self-Service and WebAdvisor

What do I need to do?

You can download the app prior to logging into a service requiring MFA but you will need to wait to set up the account until you are prompted on July 6

Where do I get help?

  • You can call, email or stop by the IT Helpdesk in McFarlin Library, 918-631-3500, help@utulsa.edu
  • You can view the step by step instructions provided

After setting up your account, if you are not attempting to login to any of these services and receive a notification, call or text, you can deny it and that helps protect your TU account and university information.

Why is the University of Tulsa adopting Multi-Factor Authentication?

Multi-Factor Authentication (MFA) or Two-Factor Authentication (TFA) is an authentication method that increases security using two or more methods to verify your identity before granting access to protected information. One method is already used – your username and password. MFA adds an additional method.

Higher Education is a top target for security attacks. Passwords are easy to compromise by attackers and the need for a second method to verify identity helps eliminate that risk.