The University of Tulsa takes a proactive approach to student success and retention. The goal of these efforts is simple: to help students. Through an early alert support program, administrative staff at the Student Access and other departments (such as Academic Advising, Athletic Student Services, International Student Services) periodically reach out to individual students to check on academic progress and assist in making support plans. Faculty take a proactive approach to reporting students who may need support due to factors such as low test scores, missing assignments, and missing class. These reports trigger additional check-ins from administrative staff. These reports are designed to provide support and assistance to help students and are not disciplinary in nature.
Student Access and other staff develop individualized support plans with students to assist in achieving academic and personal success. These plans take many aspects of student life into consideration, and are designed with the utmost care and concern for the student’s wellbeing. Plans are tailored by partnering with the student to establish ownership and accountability for success. Some examples of support plan items may include services such as academic success coaching and mentoring, tutoring, academic support workshops, personal counseling, application for accommodations, and referrals to various on campus and off campus support entities as needed. In cases of crisis, Student Access and other staff will coordinate wellness checks at campus residences or classrooms to locate and help students.
Any student reported will receive multiple contact attempts through email and phone calls, as well as sometimes locating students through other venues. Students receive check-ins from Student Access and other staff at various points in the semester to review their progress and offer additional assistance. Evaluation and assessment data from students consistently demonstrates that students appreciate and benefit from these efforts.
Student Access covers a range of topics to help students improve performance, both in Academic Success Coaching and at Academic and Personal Success Workshops. While students developed many of these skills during high school, Student Access helps them adapt and improve performance to succeed in college courses. Some topic examples include:
- Preparing for exams
- Study skills and strategies
- Notetaking skills
- Reading and listening comprehension
- Overcoming test anxiety
- Organization and time management
- Memory and concentration
- Learning styles
- Presentation strategies